Option #1: Change Nibble's persona

Nibble's default persona is talkative and playful. It uses friendly and informal language to engage your customers lightheartedly.

Nibble's Professional persona, available on paid plans, maintains a more formal and serious tone. It speaks with customers in a polite and business-like manner to convey luxury and professionalism.

Pick the persona that most closely aligns with your brand to ensure a seamless Nibble experience for your customers.

If you would like to use the Professional persona, contact support via the chat in the bottom right of your admin panel

Note: if you are on our Starter plan, you will need to upgrade to change to the Professional persona

Option #2: Give Nibble your Brand Value Statements

This feature is one of our most popular.

You can equip Nibble with up to five statements of your own that highlight and reinforce the merits of your brand.

Nibble will use these statements when most-needed in negotiations to defend your price point to a customer and convince them to make a fair offer.

Click to watch Brand Value Statements in action with Transformulas - a brand keen to reinforce its heritage and premium status:

Impact

Retailers typically increase their overall Nibble conversion performance by up to 20% when enabling Brand Value Statements.

When a sports retailer deployed their statements, their add-to-basket rate in conversations featuring this statement was 5x greater than those with no statements.
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How to set up Brand Value Statements

You can write your Brand Value Statements in your admin panel by going to 'Store Settings' on the left hand pane, then selecting 'Brand Values'.

You can also ask our team to review these Brand Value Statements, and ensure they follow best practice - just contact support in the admin panel's chat function.

Note: if you are on our Starter plan, you will need to upgrade to take advantage of Brand Value Statements

Don't forget to customise your button

You can also customise your button's design, copy, and the messaging in your pop-ups. Just contact Nibble support via your admin panel and our team will match the button to your theme and brand.